Claude Pro — Guide d'utilisation

❗️ If any of the above situations apply, and your payment fails after placing the order, refunds will not be issued. Please be sure to check carefully before making a payment!

The following situations will result in failed payments. Please read carefully and verify before placing your order!

If your subscription fails to process due to the following reasons, refunds will not be issued!

❌ Situation 1: [Subscription Not Expired] Cannot Recharge

For example, if you previously recharged via iOS / Android / Credit Card, do not place a new order if your subscription is not yet expired.

Please first confirm in your billing history: Only place an order if you do not have an active subscription!

i.e if your Android subscription is not yet expired, you cannot recharge.

❌ Situation 2: [Outstanding Balance] or [Refunds] in your Billing History

An outstanding balance or refunds in your account will cause the recharged funds to be used to offset the balance, resulting in the subscription not being processed and no refunds will be issued!

❌ Situation 3: [Organization ID Silently Banned] Cannot Recharge

Some accounts may appear to be able to log in normally, but the organization ID has actually been banned.

This is a case of silent banning, which means recharging will not be successful, and refunds will not be issued!

In this case, recharging will not be successful, and refunds will not be issued!

❌ Situation 4: [Identity Verification / KYC Required] Cannot Recharge

If Claude flags your account for identity verification (KYC/ID check) or prompts for phone/organization verification before accessing billing, the upgrade cannot proceed. Additionally, your account must not be registered in, or operating from, an Anthropic-restricted region or sanctioned country. If your account is pending verification, flagged for identity checks, or tied to an unsupported region, recharging will fail and refunds will not be issued!

Please check your account settings beforehand: If your account is pending verification or prompts for identity verification upon checkout, do not place an order, as recharging will fail and refunds will not be issued!

❗️ If any of the above situations apply, and your payment fails after placing the order, refunds will not be issued. Please be sure to check carefully before making a payment!